Legal

Privacy Policy

RV Journey Genie & Major Fix It

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

RV Journey Genie ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rvjourneygenie.com or use our subscription services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and billing information provided at registration or checkout.
Usage Data: Pages visited, time spent, browser type, IP address, and referring URLs.
Communications: Messages, questions, or feedback you send to us via chat, email, or phone.
Payment Information: Processed securely through third-party payment processors. We do not store full credit card numbers.
Cookies & Tracking: See our Cookie Policy section below.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services
Process transactions and send related confirmations
Respond to customer service requests and support needs
Send promotional communications (you may opt out at any time)
Comply with legal obligations
Protect against fraud and unauthorized access

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third parties who assist with payment processing, email delivery, analytics, and customer support.
Legal Requirements: When required by law, subpoena, or to protect the rights and safety of our users or the public.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device. You may control cookie preferences through your browser settings. See our Cookie Policy section for full details.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your data.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Opt out of marketing communications
Data portability

To exercise these rights, contact us at [email protected].

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware we have collected such data, we will delete it promptly.

8. Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the Internet is 100% secure.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Website: rvjourneygenie.com

Legal

Terms of Service

RV Journey Genie & Major Fix It

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

Please read these Terms of Service ("Terms") carefully before using rvjourneygenie.com or any services provided by RV Journey Genie ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, purchasing a subscription, or otherwise using our services, you confirm that you are at least 18 years of age and agree to these Terms and our Privacy Policy. If you do not agree, do not use our services.

2. Description of Services

RV Journey Genie provides app-powered RV repair guidance, including:

AI and tech-assisted repair guidance via chat
Step-by-step repair walkthroughs and troubleshooting
Access to RV maintenance resources and checklists
One-on-one phone consultation sessions with Major Fix It
Members-only community and support resources

⚠️ Our services provide guidance and information only. We are not licensed contractors. Always consult a certified professional for repairs involving safety systems, propane, electrical, or structural components.

3. Subscriptions & Billing

Monthly Plan ($19/mo): Billed monthly. Renews automatically until cancelled.
Annual Plan ($199/yr): Billed annually. Renews automatically until cancelled.
Phone Consultation ($99): One-time session fee, non-refundable once the session is scheduled.

You authorize us to charge your payment method on the applicable billing cycle. All prices are in USD.

4. Cancellation & Refunds

You may cancel your subscription at any time through your account settings or by contacting support.
Cancellation takes effect at the end of the current billing period. No partial refunds are issued.
Phone consultation fees are non-refundable once a session has been scheduled.
We reserve the right to issue refunds at our sole discretion on a case-by-case basis.

5. User Responsibilities

You agree to:

Provide accurate account and payment information
Keep your login credentials confidential
Use our services only for lawful personal purposes
Not resell, redistribute, or share your account access
Not attempt to reverse-engineer, scrape, or exploit our platform

6. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that guidance provided will resolve your specific RV issue. Results may vary based on RV make, model, age, and condition.

7. Limitation of Liability

To the fullest extent permitted by law, RV Journey Genie shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to property damage, personal injury, or repair costs resulting from following our guidance.

8. Intellectual Property

All content, branding, characters, guides, and materials on our platform are the exclusive property of RV Journey Genie. You may not copy, reproduce, or distribute our content without written permission.

9. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or at our discretion with reasonable notice.

10. Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration or in the applicable courts of jurisdiction.

11. Changes to Terms

We may modify these Terms at any time. Continued use of our services after changes constitutes your acceptance of the updated Terms.

12. Contact Us

Questions about these Terms? Contact us at:

Email: [email protected]
Website: rvjourneygenie.com

Website Agreement | RV Journey Genie

Legal

Website Agreement

RV Journey Genie & Major Fix It

Effective Date: March 1, 2026 | Last Updated: March 1, 2026

This Website Agreement ("Agreement") governs your access to and use of the RV Journey Genie website located at rvjourneygenie.com. By accessing this website, you agree to be bound by this Agreement.

1. Website Use

This website is provided for informational and commercial purposes related to RV repair guidance. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

2. No Professional Advice

The content on this website, including repair guides, troubleshooting tips, videos, and chat responses, is for general informational purposes only. It does not constitute professional mechanical, safety, electrical, or structural advice. Always consult a licensed professional for critical RV repairs.

3. Accuracy of Information

While we strive to keep information accurate and up to date, we make no warranties regarding the completeness, accuracy, or reliability of any content on this website. Information may vary by RV make, model, and year.

4. Intellectual Property

All content on this website — including text, images, graphics, logos, character designs (Journey Genie & Major Fix It), videos, and code — is owned by or licensed to RV Journey Genie and protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or create derivative works without express written permission.

5. User Submissions

If you submit content, feedback, photos, or questions through our website or chat, you grant RV Journey Genie a non-exclusive, royalty-free license to use, display, and distribute that content for the purpose of providing and improving our services.

6. Third-Party Links

This website may contain links to third-party websites. These links are provided for convenience only. RV Journey Genie does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites.

7. Prohibited Conduct

You agree not to:

Use automated tools to scrape or extract data from this website
Attempt to gain unauthorized access to any part of the site or its systems
Upload malicious code, viruses, or harmful content
Impersonate any person or entity
Use the site for spam, phishing, or fraudulent purposes

8. Disclaimer

This website is provided on an "as is" and "as available" basis. RV Journey Genie disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

RV Journey Genie shall not be liable for any damages arising from your use of or inability to use this website, including but not limited to direct, indirect, incidental, or consequential damages.

10. Modifications

We reserve the right to modify this Agreement at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website constitutes acceptance of any changes.

11. Governing Law

This Agreement is governed by the laws of the United States, without regard to its conflict of law provisions.

12. Contact

For questions regarding this Agreement:

Email: [email protected]
Website: rvjourneygenie.com